BabyLouRetro

Keep your blanket soft and gorgeous by following these care instructions:

Wash at 30°c
Air dry flat

  • Place the blanket inside a pillowcase, and wash in at least a half load to avoid the blanket becoming waterlogged. Popping a few similarly coloured towels or bedding in with it is a good trick.
  • I also spin my blankets on a medium spin.
  • Once washed, shake the blanket and lay flat to dry.
  • Once dried, you can pop it in the dryer on a low heat setting for about 10 minutes to give it a little oomf, but this isn't necessary.

Mainly - avoid waterlogging the blanket, and don't use high heat on the blanket. 

Acrylic is a soft, man-made fibre and doesn't take kindly to oversaturation and heat!

For comprehensive details and policies regarding made to order items please see the Made To Order page!

Ready To Ship Items

Uk

All items are shipped Royal Mail Special Delivery™ Guaranteed by 1pm. This includes a tracking number and requires a signature for delivery. 

 

Europe

All items are shipped Royal Mail International Tracked & SignedThis includes a tracking number and requires a signature for delivery. 

 

Rest of the World 

All items are shipped Royal Mail International Tracked & SignedThis includes a tracking number and requires a signature for delivery. 

 

Shipping Times 

Orders will be shipped within two working days of receiving your confirmation email. I ship soon as possible, if an order is placed before 12pm I can usually ship the same day. 

 

Packaging

I ship my items in an organza gift/storage bag, containing a care instructions card, inside a sealed plastic shipping bag. If you require a paper invoice to be included please get in touch and I will be happy to send one, you will always receive an email invoice and order confirmation.
 

Made To Order

Items will be shipped in the same way upon completing them, the timeline of production/delivery will be confirmed upon ordering, please see the Made To Order page for full details. 

Refund Policy

You have 14 days from receiving the item to change your mind and return the item at your expense for a refund (excluding postage).

Items must be in the condition they were received in and must not have been used, worn or washed.

Returning the item and getting a Refund

Please contact me regarding your wish to return an item so I know to expect your return.

Once I have received the item I will issue a refund of the full amount you were charged minus any shipping costs. I will let you know when you should expect the refund to be processed.

Buyers are responsible for return postage costs.


If the item is not returned in its original condition, the buyer is responsible for any loss in value.

It is advisable to send any returns with recorded/ tracked delivery for your own piece of mind, as I cannot be responsible for items lost in transit.

Faulty Items

If you receive an item that has a fault please get in touch with me immediately with details and photographs of the fault so I can process your return.

Made To Order

Any custom made, made to order or personalised items cannot be refunded unless faulty. See the Made To Order page for full details.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.babylouretro.com (the “Site”). 
 
PERSONAL INFORMATION WE COLLECT 
 
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information. 
 
We collect Device Information using the following technologies: 
 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. 
 
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.” 
 
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 
 
HOW DO WE USE YOUR PERSONAL INFORMATION? 
 
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
Communicate with you; 
Screen our orders for potential risk or fraud; and 
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 
 
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 
 
SHARING YOUR PERSONAL INFORMATION 
 
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce and Stripe to power our online store--you can read more about how WooCommerce and Stripe use your Personal Information here:

Stripe
WooCommerce

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 
 
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 
 
BEHAVIOURAL ADVERTISING 
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 
 
DO NOT TRACK 
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 
 
YOUR RIGHTS 
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 
 
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 
 
DATA RETENTION 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 
 
CHANGES 
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 
 
CONTACT US 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at babylouretro@gmail.com or by mail using the details provided below: 
 
Abigail McLean 
24 Siskin Close 
Stockton-on-Tees 
TS20 1SG 

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